FREQUENTLY ASKED QUESTIONS

• How do I sign up for the Clarks Collective loyalty program? ▼

  You can sign up for the Clarks Collective loyalty program at all Clarks stores and clarks.my

• What are the advantages of becoming a member of Clarks Collective loyalty program? ▼

  You will start earning FOB Points and enjoy member-only perks. Birthday rewards, tier rewards, free shipping, exclusive VIP access and more. You can refer to our tier benefits table for all member-only perks. [redirection to the section of the loyalty table]

• What are FOB points? Does it cost anything to begin earning FOB points? ▼

  FOB points are points you can earn on every purchase you make when you sign up for the Clarks Collective loyalty program. There is no membership fee required. You can start earning FOB points the moment you have created your Clarks Collective account ready.

• How can I earn FOB points? ▼

  FOB points will be credited into your loyalty account after the 14-day return window is up. 1 MYR spent is equal to 1 FOB point for Connect & Community tiers, and 1 MYR spent is equal to 1.5 FOB points for our top Circle tier.

• What are the tier rewards? ▼

  There are three tiers - Connect, Community and Circle. You may refer to the table for the rewards you will be getting for each tier.

• Will I be able to use my FOB points in-store? ▼

  Absolutely, you can redeem FOB points toward purchases in-store.

• Will I be able to use my FOB points for online purchase? ▼

  Absolutely, you can redeem FOB points toward purchases on clarks.my.

• How do I redeem my FOB points? ▼

  You can redeem your FOB points by converting them into a voucher to offset your next purchase at any of our Clarks stores and clarks.my.

• Do FOB points ever expire? ▼

  Unfortunately yes. The FOB points will expire in 12 months from the time that it is credited into your loyalty account.

• Can I stack my FOB points with ongoing promotions? ▼

  FOB points need to first be converted into a voucher to be utilized and is stackable with other vouchers and/or other ongoing promotions.

• How do I keep track of how many FOB points I have? ▼

  You can track them in your loyalty account or feel free to check in with any of our friendly store staff.

• Can I use my FOB points on discounted products? ▼

  Yes, FOB points can be converted into cash vouchers and you can use it over discounted products in any of our Clarks stores and clarks.my.

• Do I need to use all my FOB points at once? ▼

  It's your choice! You can use them all at once or save them up for a special occasion. However, please note that they expire with 12 months. See "Do FOB points ever expire."

• How can I maintain my tier status? ▼

  To maintain your Clarks Collective tier status, you must continue to meet the minimum spend for your tier within 365 days of qualifying for that tier.

  • Connect Members: You will be in this tier if you do not spend MYR600 or more within 12 months.
  • Community Members: spend MYR600 - MYR1,199 within 12 months to maintain your status.
  • Circle Members: spend MYR1,200 or more within 12 months to maintain your status.
• When can I use my Birthday reward? ▼

  You can use your birthday reward within 30 days of your birth date. Eg. If your birthday falls on 8 February, your birthday discount is applicable for 30 days from 8 February.

• Can I earn FOB points when I shop overseas? ▼

  Unfortunately no. You can only earn FOB points when you shop at all Clarks stores operated by C & J Clark (M) Sdn Bhd in Malaysia.

• Who can I contact if I have problem with my account or query on FOB points? ▼

  Feel free to reach out to our friendly customer service via our online contact form for any help on your Loyalty account

• Can I delete my account? ▼

  Yes. However, we are sorry to have to see you go. Should you wish to continue with deletion, do feel free to contact our customer service with your registered email address.

  Please note that once your account is deleted:

  • We will not retain any of your records, including details of your past orders & transactions with us.
  • Any FOB points previously earned and current vouchers will be forfeited.
  • You will not be able to participate in any members-only events and rewards.
  • You will not be receiving any marketing emails that relate to promotions and other loyalty-related communications.
  • However, you may receive certain transactional emails from us should you place new orders in the future or from user-initiated communications with us.